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The Amazon Marketplace -- The Beginning of the End; Or Just the End of the Beginning?
The Amazon Marketplace business, which we launched in November 2002 with ~35 sellers coinciding with the launch of the Amazon “apparel” tab, currently…
John Rossman
May 19
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The Amazon Marketplace -- The Beginning of the End; Or Just the End of the Beginning?
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Following the Pied Piper of Digital Transformation???
The secret playbook to succeed at digital transformation -- The Amazon Way.
John Rossman
Apr 7
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Following the Pied Piper of Digital Transformation???
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The Story of PayPal, Bank Account Verification & Survival -- All by Reducing Friction
Any product that needs a manual to work is broken. Elon Musk It’s Sunday, so I’m doing what I do on most Sundays — starting to really worry about what…
John Rossman
Mar 9
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The Story of PayPal, Bank Account Verification & Survival -- All by Reducing Friction
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Let's Get Real -- What is Digital Transformation???
It’s late 2021, and most companies are still chasing their “digital transformation”? When did this start? Will it ever end? What are we learning? Does…
John Rossman
Dec 2, 2021
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Let's Get Real -- What is Digital Transformation???
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The Two Words to Destroy Innovation -- "Prove It"
Innovators need a heavy dose of faith. They need to trust their intuition that they are working on a big idea. That faith need not be blind. — Clayton…
John Rossman
Feb 3
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The One Common Request that Destroys Innovation -- "Prove It"
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Innovation, the Beginners Mind and a Custom $1,000 Computer Keyboard
The best inventors have a high level of expertise in a particular arena, and they simultaneously maintain a beginners' mind. And that's hard to do. But…
John Rossman
Jan 27
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Innovation, the Beginners Mind and a Custom $1,000 Computer Keyboard
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Architecture as Strategy
The Digital Leader Newsletter — Strategies and Techniques for Change Agents, Strategists, and Innovators Architecture is not an inspirational business…
John Rossman
Feb 17
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Architecture as Strategy
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What On Earth is Jamie Dimon Thinking???
He's thinking about how to compete in the digital era with independent product teams
John Rossman
Apr 21
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What On Earth is Jamie Dimon Thinking???
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Beautifully, Wonderfully Dissatisfied
Breakdown of the Customer-Centricity Principle of "Trust Customer Feedback"
John Rossman
Nov 11, 2021
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Beautifully, Wonderfully Dissatisfied
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Breakdown of "Accountability" as a Principle for Customer-Centricity
The Digital Leader Newsletter — Strategies and Techniques for Change Agents, Strategists, and Innovators. … Never gonna give you up Never gonna let you…
John Rossman
Oct 28, 2021
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Breakdown of "Accountability" as a Principle for Customer-Centricity
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Chasing Perfection -- Use Metrics to Build a Culture of Accountability, Customer Obsession and Excellence
We are going to relentlessly chase perfection, knowing full well we will not catch it because nothing is perfect. But we are going to relentlessly chase…
John Rossman
Jan 13
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Chasing Perfection -- Use Metrics to Build a Culture of Accountability, Customer Obsession and Excellence
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An Agile Approach to Customer-Centricity
Iterate on Customer Centricity
John Rossman
Mar 31
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An Agile Approach to Customer-Centricity
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