When done right, customer-centricity cuts through the lies we tell ourselves about our lackluster value proposition & business results
Sure very true - all of the internal metrics in the world mean very little when compared to honest and heart felt customer opinion.
Excellent, just excellent!
Shock the System with a Dose of Customer-Centricity
Sure very true - all of the internal metrics in the world mean very little when compared to honest and heart felt customer opinion.
Excellent, just excellent!